FTP to/from Oracle Support

FTP to/from Oracle Support:

During most of dba issues we deal with Oracle Support for which we need quick communication with Oracle. Somtimes during this support window Oracle Support Team might ask you to upload some files or download some patches which are larger in size and upload facilities in Service Request (SR) might be very slow for that to upload or download the files. Under such circumstances the below can be used to communicate with Oracle Support Team:

External Support FTP site:
Scope and ApplicationUsers of this ftp site should be aware of the following:
1: Customers and Employees should be familiar with an FTP commands or an FTP tool.
2: The following directory structures will be used by all groups in Support:

/ftp/anonymous/support/incoming/

/ftp/anonymous/support/outgoing

3: All files in these directories will be erased every 7 calendar days.
4: The outgoing directory is public domain and therefore nothing security sensitive should be placed here (no passwords etc).

To place a file for Oracle support to get:
Logon to ftp.oracle.com

Userid: anonymous

Password: your_complete_email id (ex: abc.def@xyz.com)

Change your working directory to where the customer will place the files.
cd support/incoming/

Make a new directory for the files by using your SR number
mkdir 12345678.9

change to that directory
cd 12345678.9

switch to bin mode and place the files in the SR directory
bin

put (filename)

exit out of the ftp system
quit

To get a file from Oracle Support:
Logon to ftp.oracle.com

Userid: anonymous

Password: your_complete_email id (ex: abc.def@xyz.com)

Change your working directory to outgoing
cd support/outgoing/

Change your working directory to the SR number
cd 12345678.9

switch to bin mode and get the files in the SR directory
bin

get (filename)

exit out of the ftp system
quit